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Terms & Conditions And Group Ethical Code Policy

Terms and Conditions

1. General
These terms apply whenever we agree to sell our goods to the exclusion of any other or inconsistent terms unless otherwise agreed in writing by a Director.

  1. We reserve the right for reasons of continuous improvement, to make changes to the items shown on this website and in our current catalogue.
  2. In order for us to update and improve our range, we reserve the right to remove selected styles from time to time.
  3. We do our best to limit variations in colour, but owing to technical constraints there may be appreciable differences in colour between our products and the images of them on our website and in our current catalogue. There may also be appreciable variations in colour between different batches of the same products. All colours shown are for indication purposes only and should be used in conjunction with fabric swatches, which are available on request.

2. Postage and Packaging
Delivery is made at your premises.

  1. At our option we may deliver the goods in reasonable instalments.
  2. You shall pay our delivery charges in addition to the quoted item prices.
  3. You shall notify us in writing of any claim for non-delivery or late delivery of or damage to the goods in transit within 7 days of the date of the invoice for them. Our liability in respect of any such claim is limited at our option to replacement of the goods or refund of the price and does not extend to any indirect or consequential loss.

 3. Prices

All prices quoted on this website exclude carriage and VAT. Any applicable carriage and VAT is payable by the customer in addition to the contract price.

In the case of customers who are consumers (within the meaning of the Consumer Protection (Distance Selling) Regulations 2000, called "Consumers" in these conditions), the prices on our website and in our current catalogue are valid until 31st March of the following year. Current prices will be communicated by telephone on enquiry.

You shall pay our reasonable extra charges in respect of:

  1. any special arrangements made at your request in order to expedite delivery;
  2. costs, expenses and liabilities incurred by us where you give inadequate or inaccurate instructions.

Mix 6 - Mix and match 6 or more qualifying products and save 30%. Exclusions apply. If goods are returned for a refund or credit, and this reduces the order to below 6 items then full list prices will be applied to the entire order. This may mean that a balance of payment is due. Any balance due must be paid within 7 days.&nbsp;<br /> Items can be exchanged for any qualifying product. If the new product is to a different value then either a credit/refund or balance payment will become due. Discount applied to any six qualifying products. Exclusions apply. Discount is not applicable to embroidery/monogramming costs. Offer is not to be used in conjunction with any other offer. Delivery charges still apply. Grahame Gardner have the right to change this offer at any time.

4. Time Estimates
Stock garments take approximately 3/4 days to deliver (subject to availability). Garments  that are Made to Order take around 12 weeks. (These are estimates only and may vary from time to time).

Please add around 14 DAYS to the delivery time for embroidery, monogramming and print services.

  1. For embroidered logos and emblems the lead-time will be advised once the design has been approved.
  2. Embroidered designs (excluding monogramming) will be subject to a one off set up fee. This set up fee is payable prior to any work being undertaken.
  3. Payment is made online and is taken immediately from your account.

 6.  2 Year Warranty

You must be able to provide proof of purchase, and the defect must have occurred within the 2 year warranty period immediately after the date of purchase.

 We must inspect all uniforms prior to warranty repairs being agreed.

  1. The fabric is excluded from this warranty as its manufacture and subsequent handling and care is out of our control.
  2. Repaired seams or replaced trims etc. are warranted for the balance of the original uniform’s warranty period.
  3. The warranty excludes reimbursement for any of the following incidental costs:

-       compensation for loss before, during or after repair.

-       rental costs before, during or after repair.

-       transportation of your uniforms to our factories for evaluation.

 Items not covered by this Warranty

  1. Damage that occurs as a result of neglect or misuse of your uniform.
  2. Damage that results from repairs, additions or alterations carried out by anyone other than us.
  3. Damage that results from unusual use, or conditions that we consider inappropriate.
  4. Aesthetic phenomena that do not affect the use, performance or enjoyment of the product.
  5. Damage that occurs through the normal passage of time (Natural fading etc.).
  6. Damage that results from improper storage of your uniform.
  7. Damage that results from improper washing, drying or ironing of your uniform as per the garment care label instructions (e.g. colour run, cross staining, shrinkage, iron burn etc.).
  8. Fabric degradation or breakdown other than as a result of fabric flaws.

 7. Made to Order Stock Holding

This service is available subject to a ‘contractual agreement’ .

8. Payment
Payment is made online and is taken immediately from your account.

9. Risk
The risk in the goods passes to you when the goods are delivered to you or to your chosen address.

10. Ownership
We retain absolute legal ownership of the goods until the price of them, and of any other goods delivered to you subsequently, but prior to the date of payment, has been paid in full.

  • you do not pay any invoice of ours within 7 days after it has become due or
  • the members of your company pass or call a meeting to pass a resolution for winding up, or if a petition for winding up, administration or bankruptcy is presented against you, or
  • you become subject to a winding up, administration or bankruptcy order, or to any distress or execution on or receivership over any of your assets then you shall cease at once to use any of our goods not then paid for and shall on demand return to us any of them remaining in your possession. On making such a demand we are entitled without incurring any liability to you to enter your premises and remove and re-sell such of our goods as are to be found there.

Nothing in term 10.1 gives you the right to return the goods without our consent otherwise than in accordance with our returns policy referred to in clause 13.

11. Force Majeure
Where we are unable to perform due to any circumstances beyond our control we may suspend performance while those circumstances subsist, and subject to clause 12 any agreed date or period for delivery shall be regarded as extended accordingly.

12. Suspension and Cancellation
If any period of suspension of deliveries under term 10 lasts for more than three months, either of us may cancel the contract by written notice without penalty.

13. Returns Policy
We will gladly exchange or refund any unworn 'Stock’ item for a full refund up to 28 days after delivery, so long as they are fit to be returned to stock. 'Made to Order’, Embroidered and Monogrammed garments cannot be exchanged unless faulty or incorrectly supplied by ourselves. Please note that when returning your garments you are responsible for them until they are safely received at our premises. We recommend using a registered postal service. Please complete the returns form on the back of the despatch note, (if you are photocopying the returns form so that you can keep the original documents would you also please enclose a copy of the despatch note) Return the parcel to the address below.







14. Training Policy
Telephone conversations may occasionally be recorded as an aid to training, so that we can enhance the performance of our customer service staff.

15. Limitation on Liability

  1. We will refund or credit the price of faulty goods, or replace them (at our option) but we will not be liable to you for any other loss or damage, direct or indirect, consequential or otherwise, whether or not we have been negligent, but subject to term.
  2. Nothing in these Terms affects our liability for death or personal injury resulting from our own negligence.

16. Set Off
You are not entitled to set off any debt or claim against payment of the contract price or other amounts owing to us.

17. English Law
This contract is governed by and is to be construed and interpreted exclusively in accordance with English Law and both parties submit to the non-exclusive jurisdiction of the English Courts.


Ethical Base Code Policy

1.1       The Group is committed to ensuring that its internal organisation, suppliers, contractors and other parties active within the Group’s supply chain adhere to the Ethical Base Code (Code of Labour Practice) attached at Enclosure 1.  The Group’s commitment will be policed via the Labour Standards Assurance System (LSAS): a range of policies, procedures and practices employed to identify labour standard abuses, mitigate risks and drive continual improvement. 

1.2       Many of these procedures are already embedded within our organisation and indeed our supply chain.  However, it is incumbent that current practice is identified, recorded and managed with a view to continual review and improvement.  This Paper details current internal & wider supply chain management procedures, and future targets for improvement.


2.1       Board Responsibilities.     Ultimate responsibility for the Group’s Ethical Practice rests with the Board of Directors, with its management delegated to the Managing Director.  Ethical Practice is reviewed as a specific agenda item at Board meetings, supported by a LSAS Status Report which is routinely issued to all Directors.

2.2       Training & Awareness.     All new staff are issued with an Arrival Pack when they joint the company which refers then directly to the Group’s Ethical Practice commitment.  This Policy Paper and the Ethical Base Code are displayed in all departments.  In addition, all key Buying Department staff Training & Development Plans, list Ethical Base Code Awareness as a core competency.


3.1       Internal Position.     Internally, the Group has active & long established health & safety, and training & development procedures in place and ISO 9001 (2008) accreditation.  In March 2015 the Company became a Rated Supplier on the Chartered Institute of Purchasing & Supply (CIPS) Sustainability Index which independently audits our social, economic and environmental performance.  Moreover, clear disciplinary, grievance, consultation and equal opportunities procedures are laid down in the Staff Handbook which is issued to all staff when they commence employment.

3.2       Supply Chain.     The Group currently uses and maintains a LSAS file on each of its overseas suppliers.  The file records current LSAS status, specifically identifying what audit procedures they have in place, copies of their last audit reports and a record of the on-going improvement action required by the Group as its moves its supply base towards eventual Level 4 LSAS compliance.  An update on each overseas supplier is presented via the LSAS Status Report to the Directors.

3.3       External Monitoring of Global Ethical Standards. The Group keep abreast of changes in International Law, standards and procedures via the Consultancy, IMPACTT.  IMPACTT work closely with governments, academics & NGOs to maximise the positive impact of global trade on workers & local communities.  The Group receives regular Newsletters from IMPACTT.


4.1       Immediate & Intermediate Targets.     The Group secured Lloyds Register Quality Assurance (LRQA) approval for LSAS Level 2 in October 2014.  Continued compliance will be determined by an external audit with all subsequent Report recommendations and actions being pursued diligently.  Further internal audits will be undertaken by the Group’s contracted ISO/Health & Safety consultant.  A Risk Assessment of our exposure to Labour Standard Issues is maintained and reviewed every 6 months by the Managing Director.

4.2       Supplier & Service Level Agreement Commitment.     Ethical Practice will be an agenda item on all future meetings between buying staff and our suppliers.  Upon review or initial establishment, a clear commitment to LSAS will be part of all future Service Level Agreements.

4.3       Internal Staff Training Commitment.     In addition, to their initial Awareness training, Buying Department management and key staff will receive more comprehensive training on the Ethical Base Code and its administration through LSAS.


5.1       The Board of Directors has a moral and legal obligation to ensure the implementation, management and continual improvement towards the Ethical Base Code, and is subsequently committed to maintaining its LSAS status.