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Terms & Conditions And Group Ethical Code Policy

Terms and Conditions

1. General
These terms apply whenever we agree to sell our goods to the exclusion of any other or inconsistent terms unless otherwise agreed in writing by a Director.

  1. We reserve the right for reasons of continuous improvement, to make changes to the items shown on this website and in our current catalogue.
  2. In order for us to update and improve our range, we reserve the right to remove selected styles from time to time.
  3. We do our best to limit variations in colour, but owing to technical constraints there may be appreciable differences in colour between our products and the images of them on our website and in our current catalogue. There may also be appreciable variations in colour between different batches of the same products. All colours shown are for indication purposes only and should be used in conjunction with fabric swatches, which are available on request
Our office opening hours Monday - Thursday 9am - 5pm, and Friday 9am - 3:30pm.

2. Postage and Packaging
Delivery is made at your premises.

  1. At our option we may deliver the goods in reasonable instalments.
  2. You shall pay our delivery charges in addition to the quoted item prices.
  3. You shall notify us in writing of any claim for non-delivery or late delivery of or damage to the goods in transit within 7 days of the date of the invoice for them. Our liability in respect of any such claim is limited at our option to replacement of the goods or refund of the price and does not extend to any indirect or consequential loss.

 3. Prices

All prices quoted on this website exclude carriage and VAT. Any applicable carriage and VAT is payable by the customer in addition to the contract price.

In the case of customers who are consumers (within the meaning of the Consumer Protection (Distance Selling) Regulations 2000, called "Consumers" in these conditions), the prices on our website and in our current catalogue are valid until 31st March of the following year. Current prices will be communicated by telephone on enquiry.

You shall pay our reasonable extra charges in respect of:

      1. any special arrangements made at your request in order to expedite delivery;
      2. costs, expenses and liabilities incurred by us where you give inadequate or inaccurate instructions.


NHS Exclusive Pricing Terms and Conditions - Exclusive pricing cannot be used in conjunction with any other offer, price list or discount. Applicable on selected garment styles and colours only. Only available on stocked items. Pricing and free carriage are subject to contract agreement and applies to consolidated orders only to reach minimum order levels. Discount is not applicable on embroidery or monogramming charges. Discount level is based on previous NHS pricing.

Club GG – Graduate Uniform Offer

        1. * Offer only applicable to those signed up to Club GG and verified as graduates from an applicable course.
        2. * Orders must be placed with our team directly on 0116 255 6326 or [email protected]
        3. * Offer not applicable to online orders.
        4. * Exclusive pricing cannot be used in conjunction with any other offer, price list or discount.
        5. * Offer is only applicable on selected garment styles and colours only.
        6. * Only available on stocked items. Excludes made to order items.
        7. * Free garment must be same as item being purchased, although alternative colour or size may be selected.
        8. * Offer cannot be used on multiple items or orders. (1 garment free only)
        9. * Embroidery or monogramming charges on ‘free’ item still apply.
        10. * Postage and packaging prices still apply.
        11. * Returns will only be processed if both items from the order are returned. Our standard returns terms and conditions are applicable.
        12. * Grahame Gardner reserve the right to end or change this offer at any time without prior notice.


4. Time Estimates
Stock garments take approximately 3/4 days to deliver (subject to availability). Garments that are Made to Order take around 12 weeks. (These are estimates only and may vary from time to time).

Please add around 14 DAYS to the delivery time for embroidery, monogramming and print services.

        1. For embroidered logos and emblems the lead-time will be advised once the design has been approved.
        2. Embroidered designs (excluding monogramming) will be subject to a one off set up fee. This set up fee is payable prior to any work being undertaken.
        3. Payment is made online and is taken immediately from your account.

 6.  2 Year Warranty

You must be able to provide proof of purchase, and the defect must have occurred within the 2 year warranty period immediately after the date of purchase.

 We must inspect all uniforms prior to warranty repairs being agreed.

        1. The fabric is excluded from this warranty as its manufacture and subsequent handling and care is out of our control.
        2. Repaired seams or replaced trims etc. are warranted for the balance of the original uniform’s warranty period.
        3. The warranty excludes reimbursement for any of the following incidental costs:

-       compensation for loss before, during or after repair.

-       rental costs before, during or after repair.

-       transportation of your uniforms to our factories for evaluation.

 Items not covered by this Warranty

        1. Damage that occurs as a result of neglect or misuse of your uniform.
        2. Damage that results from repairs, additions or alterations carried out by anyone other than us.
        3. Damage that results from unusual use, or conditions that we consider inappropriate.
        4. Aesthetic phenomena that do not affect the use, performance or enjoyment of the product.
        5. Damage that occurs through the normal passage of time (Natural fading etc.).
        6. Damage that results from improper storage of your uniform.
        7. Damage that results from improper washing, drying or ironing of your uniform as per the garment care label instructions (e.g. colour run, cross staining, shrinkage, iron burn etc.).
        8. Fabric degradation or breakdown other than as a result of fabric flaws.

 7. Made to Order Stock Holding

This service is available subject to a ‘contractual agreement’ .

8. Payment
Payment is made online and is taken immediately from your account.

9. Risk
The risk in the goods passes to you when the goods are delivered to you or to your chosen address.

10. Ownership
We retain absolute legal ownership of the goods until the price of them, and of any other goods delivered to you subsequently, but prior to the date of payment, has been paid in full.

        • you do not pay any invoice of ours within 7 days after it has become due or
        • the members of your company pass or call a meeting to pass a resolution for winding up, or if a petition for winding up, administration or bankruptcy is presented against you, or
        • you become subject to a winding up, administration or bankruptcy order, or to any distress or execution on or receivership over any of your assets then you shall cease at once to use any of our goods not then paid for and shall on demand return to us any of them remaining in your possession. On making such a demand we are entitled without incurring any liability to you to enter your premises and remove and re-sell such of our goods as are to be found there.

Nothing in term 10.1 gives you the right to return the goods without our consent otherwise than in accordance with our returns policy referred to in clause 13.

11. Force Majeure
Where we are unable to perform due to any circumstances beyond our control we may suspend performance while those circumstances subsist, and subject to clause 12 any agreed date or period for delivery shall be regarded as extended accordingly.

12. Suspension and Cancellation
If any period of suspension of deliveries under term 10 lasts for more than three months, either of us may cancel the contract by written notice without penalty.

13. Returns Policy
We will gladly exchange or refund any unworn 'Stock’ item for a full refund up to 28 days after delivery, so long as they are fit to be returned to stock. 'Made to Order’, Embroidered and Monogrammed garments cannot be exchanged unless faulty or incorrectly supplied by ourselves. Please note that when returning your garments you are responsible for them until they are safely received at our premises. We recommend using a registered postal service. Please complete the returns form on the back of the despatch note, (if you are photocopying the returns form so that you can keep the original documents would you also please enclose a copy of the despatch note) Return the parcel to the address below.







13. 1 Update due to the Coronavirus 2020
During this critical and uncertain time for everyone, we are experiencing an unprecedented surge in demand for healthcare uniforms and understandably receiving high volume bulk orders. As part of NHS Supply Chain, we need to ensure that our products reach all of those key frontline and support staff that need it most at this time. With this in mind, we have implemented a temporary ‘no returns’ policy (with exception of faulty items) on any bulk orders of 25+ units. We would ask all of our valued customers to please consider this when ordering in bulk for your teams.

14. Training Policy
Telephone conversations may occasionally be recorded as an aid to training, so that we can enhance the performance of our customer service staff.

15. Limitation on Liability

        1. We will refund or credit the price of faulty goods, or replace them (at our option) but we will not be liable to you for any other loss or damage, direct or indirect, consequential or otherwise, whether or not we have been negligent, but subject to term.
        2. Nothing in these Terms affects our liability for death or personal injury resulting from our own negligence.

16. Set Off
You are not entitled to set off any debt or claim against payment of the contract price or other amounts owing to us.

17. English Law
This contract is governed by and is to be construed and interpreted exclusively in accordance with English Law and both parties submit to the non-exclusive jurisdiction of the English Courts.


Click here to see our Ethical Base Code Policy and Labour Code Practice policy