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Privacy Policy Notice

Grahame Gardner Limited are committed to protecting and respecting your privacy. We treat all of your personal information as confidential and will never disclose your details to another company for their mailing or marketing purposes.

REGISTERED ADDRESS

Grahame Gardner Limited,

Woodside House,

218 London Road,

Leicester,

LE2 1NE

Registered in England: 299639

Telephone: 0116 2556326

Website: www.grahamegardner.co.uk

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use our website.

Policy key definitions:

  • "I", "our", "us", or "we" refer to the business, Grahame Gardner Ltd.
  • "you", "the user" refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner's Office.
  • Cookies mean small files stored on a users computer or device.

Processing of your personal data

The personal data we collect or receive may include the following as applicable:

  • Name
  • Address
  • Email address
  • Telephone and mobile numbers
  • Age
  • Job Title
  • Employer, organisation or company name
  • Bank details
  • Your clothes size
  • Gender
  • Business type
  • Your marketing preferences

We may obtain your personal data from the following sources (please note that this list is not exhaustive):

  • You (eg; via enquiry forms, orders or marketing subscriptions)
  • Our research
  • Marketing databases
  • The public domain
  • At interview
  • Conversations on the telephone, email or video conferencing (which may be recorded)
  • Notes following a conversation or meeting

Our websites and software applications e.g. enquiry form or online chat service
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties and protect your personal

How we will use your personal data:

  • Collecting and storing your personal data, whether in manual or electronic files
  • Notifying you of potential new products, services and offers
  • Providing information to regulatory authorities or statutory bodies, and our legal or other professional advisers including insurers
  • To market our products and services
  • Retaining a record of our dealings
  • Establishing quality, training and compliance with our obligations and best practice
  • For the purposes of backing up information on our computer systems 

Personal data from a third party?

Part of our business activity involves researching information relating to individuals and businesses for the purposes of creating new prospective business contacts. This may include obtaining personal data from online sources already available in the public domain, some information being publicly available but others being from sites or providers to which we subscribe. From time to time we may also receive personal information about you from exhibitions, trade shows and events, universities and colleges, publications (print & online), colleagues and  employers, or from persons for whom you have provided services or been otherwise engaged. This list is not exhaustive.

Where information from third party sources is of no use to us, or where you have notified us that you do not want us to provide you with services, we shall discard it.  However, we may maintain a limited record in order to avoid the duplication of process. Where we consider that information may be of use to us in pursuance of the provision of our services, any processing will be in accordance with this Privacy Notice.

Internet cookies

We use cookies on our website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred to you by a third party website.

We use cookies to help us:

•          Make our website work as you'd expect

•          Remember your settings during and between visits

•          Improve the speed/security of the site

•          Monitor user traffic patterns

•          Understand how our visitors use our website

•          Make our marketing more efficient

What all of this means is that you get the best possible user experience and the most relevant information based on your needs. Cookies enable us to constantly evolve, develop and improve functionality to provide you with the best possible user experience.

Sponsored links, affiliate tracking & commissions

Our website may contain adverts, sponsored and affiliate links on some pages. These are typically served through our advertising partners; Google Adsense, Amazon Affiliates, or are self served through our own means. We only use trusted advertising partners who each have high standards of user privacy and security. However we do not control the actual adverts seen / displayed by our advertising partners. Our ad partners may collect data and use cookies for ad personalisation and measurement. Where ad preferences are requested as 'non-personalised' cookies may still be used for frequency capping, aggregated ad reporting and to combat fraud and abuse.

 

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) at any time. See any marketing messages for instructions on how to unsubscribe. Our EMS provider is; Mailjet.

Your Rights

We take the protection of your personal data very seriously and it is important that you know your rights.

  • Request a copy of the personal data that we hold about you. If you would like to make a request for information, please contact [email protected]
  • Request that we restrict processing of your data in certain circumstances
  • Request that data is erased where the continued use of that data cannot be justified.
  • Withdraw your consent to our processing of your personal data for a particular purpose at any stage. However, please note that we may continue to retain, or otherwise use your personal information thereafter where we have a legitimate interest or a legal or contractual obligation to do so. Our processing in that respect will be limited to what is necessary in furtherance of those interests or obligations 
  • Make a complaint to the Information Commissioner’s Office https://ico.org.uk
  • Request that direct marketing by us to you is stopped:

Please note that should you exercise your right to request that we erase data or cease any processing activity, we may retain a record of this request and the action taken to both evidence our compliance, and to take steps to minimise the prospect of any data being processed in the future should it be received again from a third-party source.

 

Contact
If you have any enquires you can contact us at: [email protected] or by writing to us at:

Grahame Gardner Limited, Woodside House, 218 London Road, Leicester, LE2 1NE